Alaya Care
At a web agency, I worked as a UI Designer on a messaging app for home caretakers, addressing the lack of a dedicated communication system that made scheduling and messaging slow and error-prone. I designed clear, intuitive interfaces that enabled fast, reliable communication, simplified scheduling, and supported smooth day-to-day workflows for caregivers and their teams.
Role – UI Designer, Mobile Design, iOS, Android
Team – UX Designer and Chief Product Owner
Duration – 6 months
Tools – Sketch, Jira
Key Outcomes & Results
Clearer communication for care teams by enabling caretakers and patients to exchange information efficiently through intuitive messaging interfaces, reducing miscommunication and improving care outcomes.
Announcements for timely decisions by designing flows that share relevant information at the right moment, supporting timely and informed actions.
Understanding the Problem
Caretakers and patients struggled with inefficient communication, which led to delays in completing tasks, missed information, and increased frustration. The lack of a clear, structured messaging system made it difficult to share relevant information at the right time, resulting in confusion and errors that impacted the overall care experience.
My Design Process
Aligning Goals
Met with the agency Art Director and Chief Product Owner to clarify project goals, audience needs, and priorities for the messaging app.
Competitive & Contextual Research
Analyzed existing messaging apps and communication tools to understand best practices, interaction patterns, and design conventions.
My Design Contributions
Improving Team Communication with Announcements
To improve team communication and ensure critical information reached everyone efficiently, I designed the announcements feature. A centralized space for sharing important updates, reminders, and changes with the entire caregiving team. This reduces the chances of missed messages or fragmented communication, ensuring everyone is on the same page.
Designing Message States for Clarity
I designed the messaging system to clearly show the status of each message. Messages can be sent, received, read, or edited, so it was important to create a structure that reflects these states visually and functionally.
Intuitive Messaging Interface for iOS & Android
I designed a clean, intuitive messaging interface for iOS and Android to help users stay connected and work efficiently. The chat layout clearly showed message bubbles, timestamps, and status indicators, while navigation was streamlined with easy access to compose messages, attach files, and adjust settings.
Key Learnings
Working on this messaging app taught me a lot about designing for mobile-first, cross-platform experiences on both iOS and Android. With no existing messaging system in place, I learned how important it is to create clear, intuitive interfaces that allow users to communicate quickly and manage schedules efficiently. Collaborating closely with a UX Designer and the Chief Product Owner reinforced the value of aligning on user needs and business goals while iterating rapidly.