ALAYA CARE
Montréal, Québec, Canada
AlayaCare is a provider of revolutionary cloud-based home health care software.
OVERVIEW
In partnership with 333 Photo & Design and the Product Manager at Alaya Care, we introduced a new messaging app. My responsibilities included conceptualizing fresh designs from storyboards and presenting them to the team and Product Manager. Adhering to design consistency through an established design system, we crafted desktop and mobile versions for both IOS and Android platforms.
The UI design prioritized user efficiency and focused on enabling caretakers and patients to achieve their objectives swiftly and seamlessly. Our aim was to create a user-friendly and frictionless UI experience.
ROLE
UI Designer
INDUSTRY
Home-Based Care
SKILLS
TOOLS
THE ASK
Without a centralized platform, communication between patients and home care providers became fragmented, often relying on phone calls, text messages, or paper records. This led to delays in receiving important updates, instructions, or clarifications.
THE PROCESS
DEFINE TARGET AUDIENCE
The first step was to identify the target users of the messaging app and analyze competitors like WhatsApp, Slack, and Telegram to determine what features work well and where there is room for improvement.
DEVELOP USER FLOWS
Designed the key flows that users will follow within the app. For example, first-time users guided through setting up an account.
MESSAGING FEATURES
Designed how users will be notified of new messages or allow users to search through previous conversations.
UI DESIGN
I designed the user interface with a focus on the app's branding, including the logo, color scheme, fonts, and icons, while also incorporating message status indicators.
ANNOUNCEMENTS
Designed announcements which allow important updates, reminders, or changes to be shared with the entire caregiving team in one place. This reduces the chances of missed messages or fragmented communication, ensuring everyone is on the same page.
MESSAGE STATES
A message can exist in multiple states, each indicating the status of its current or past activities. Below is a list enumerating the potential states a message can occupy.
UI DESIGN
I focused on creating a clean, intuitive interface that prioritized ease of communication and quick access to key features. The design included a simple, organized chat layout with clear message bubbles, timestamps, and status indicators. Navigation was streamlined with easy-to-find buttons for composing new messages, attaching files, and accessing settings.
