GREENWAY HEALTH
Tampa, Florida, USA
Greenway provides electronic health records (EHR), practice management, and revenue cycle management solutions.
OVERVIEW
I worked with Outwitly Inc. as part of the UI/UX Design Team on Greenway Health's flagship product, Intergy, a cloud-based EHR and practice management solution. Collaborating remotely with Greenway's Project Manager and Product Owners, I helped refine and enhance product features through ongoing communication and feedback.
My role involved modernizing the platform's design, creating new concepts based on storyboards, and delivering high-fidelity prototypes for stakeholder review. In a dynamic, agile team environment, I worked closely with product owners and medical professionals to ensure the design met the needs of doctors, clinicians, and users.
ROLE
UI/UX Designer
INDUSTRY
Pharmaceutical
SKILLS
UI/UX DESIGN
PRODUCT DESIGN
PROTOTYPING
RESPONSIVE DESIGN
TOOLS
FIGMA
AXURE
JIRA
THE ASK
Healthcare workers were dealing with an antiquated UI leading to a subpar user experience, operational inefficiencies, and an overall negative impact on both user satisfaction and business performance.
THE PROCESS
RESEARCH
I began by studying the needs, preferences, and pain points of healthcare professionals who use the EHR system. Additionally, became knowledgeable with various regulations and standards, such as HIPAA (Health Insurance Portability and Accountability Act) in the United States.
IDEATION
Working within 6 week sprints, I was tasked with generating creative ideas and exploring innovative solutions to address design challenges, improve usability, and enhance the user experience for healthcare professionals and patients.
DESIGN
After thorough exploration, I translated concepts, ideas, and requirements into tangible user interfaces that met the needs of healthcare professionals and promoted efficient and effective patient care. Following this, I delivered high-fidelity responsive prototypes optimized for desktop, tablet, and mobile platforms.
GROOMING
Once the design process was complete, I proceeded to collaborate with product managers, developers, and stakeholders to review the design requirements and user stories. From there, I incorporated user feedback making refinements to enhance clarity, streamline workflows, and optimize usability.
UI DESIGN
Used a consistent grid system to arrange content in a structured manner which helped establish alignment and create visual harmony across the interface, making it easier for users to find information. Implemented elements like buttons, icons, and controls consistent throughout the interface.
DIRECT MESSAGING
I was tasked with designing the direct messaging module, aimed at enabling users to export various elements from the print chart summary. My objective was to deliver a seamless and intuitive user experience.
ALLERGY MODULE
Tasked with simplifying a complex module outlined in user stories, I enhanced its usability and functionality. By consolidating content and controls into a unified interface and improving the visual hierachy, the Add Allergy module now enables users to swiftly input patient-reported allergic reactions to prescribed medications, including their severity. This transformation significantly improves the user experience, rendering it more intuitive and enjoyable.
PRINT MODULE
I was assigned to design an export print chart, creating an interface that allows users to view and export data visualizations (such as charts or reports) in a printable format. My design process ensured that users can easily generate and format charts for physical or digital reports, while maintaining both functionality and aesthetic appeal.
