Greenway Health

I worked as a Product Designer on Greenway Health’s EHR platform, creating intuitive solutions to help healthcare providers manage patient records, clinical documentation, and workflows. I modernized complex experiences by translating user insights into clear interfaces, and collaborated with stakeholders to validate designs. My work streamlined critical tasks, reduced cognitive load, and improved overall efficiency and user experience.

Role – Product Designer, Design Systems, Responsive Design, Prototyping

Team – 5 Product Designers, 4 PMs, UX Research Team

Duration – 6 months

Tools – Figma, Axure, Jira

Key Outcomes & Results

Reduced clicks & improved workflow efficiency by streamlining the allergy module, eliminating redundant steps, and restructuring key interactions to reduce clicks and enable clinicians to complete documentation faster with less friction during time-sensitive patient care.

Expanded functionality to improve clinical efficiency by introducing direct messaging and chart export capabilities, reducing reliance on external tools and manual workarounds while streamlining communication, improving information sharing, and enabling faster, more seamless task completion within the platform.

Increased user satisfaction through improved usability by refining key workflows to reduce friction and enable smoother interactions, resulting in more positive user feedback and reinforcing the value of thoughtful, user-centered design decisions.

Understanding the Problem

Intergy, Greenway Health’s cloud-based EHR and practice management platform, relied on outdated workflows and legacy interface patterns that created friction for doctors, clinicians, and administrative staff. These inefficiencies slowed down critical tasks, increased cognitive load, and negatively impacted day-to-day operations. A comprehensive modernization was needed to improve usability, streamline workflows, and create a more intuitive, efficient experience that better supports clinical care and practice management.

Research Insights

Aligning the EHR With Real Clinical Practice

I dug into research from the UX Research Team to really understand our main users, doctors, nurses, and clinical staff. It quickly became clear that they needed an EHR that actually supported how they work, not one that buried them in unnecessary steps. The old system overloaded them with cluttered screens and too many clicks to get even simple tasks done.

Designing for High-Volume Clinical Environments

Doctors, nurses, and clinical staff operate in high-volume clinic environments where speed and clarity are essential. They need to complete documentation quickly, access critical patient information without digging through screens, and stay focused on care, not navigation. Cluttered interfaces and too many steps for routine tasks slow them down, especially during peak hours. They frequently jump between charts, labs, and notes, relying on shortcuts and familiarity to keep pace. They value tools that align with their workflow and reduce cognitive load rather than add to it.

My Design Contributions

Making Critical Patient Data Instantly Accessible

Clinicians had difficulty quickly accessing key patient information, which slowed workflows and increased the risk of errors. I designed a streamlined Patient Chart Summary that highlights the most important data in a clear, intuitive layout, making it easier to review patient details, and support faster, more accurate decisions.

Streamlined Allergy Module for Efficient Data Entry

The Add Allergy module, used to record patient allergies and their severity, was cumbersome and hard to use. I simplified it by streamlining content and controls, reducing clicks, and improving the visual hierarchy, making it easier and faster for users to input data accurately.

Enabling Direct Sharing of Critical Patient Data

Users previously had no way to export specific elements from the print chart summary, such as patient data or prescription details, into a messaging platform. To solve this, I designed a direct messaging module that lets users easily select and export chart elements with minimal effort. The intuitive, streamlined interface simplifies the workflow, enabling users to quickly and accurately share key patient information, improving communication and overall efficiency.

Streamlined Allergy Module for Efficient Data Entry

Users needed an easy way to view and export data visualizations, like charts and reports, into a printable format, but the existing system lacked a streamlined solution. To address this, I designed the print chart feature, creating an interface that lets users seamlessly generate and format charts for both physical and digital reports.

Key Learnings

Working on the EHR redesign was a real lesson in designing for high-stakes users. Clinicians need accuracy and speed, so simplifying complex workflows while keeping everything HIPAA-compliant was essential. I learned how valuable it is to get real-world feedback, presenting designs to doctors and nurses early helped me catch issues, validate assumptions, and make sure the interface actually worked for them. Working closely with other designers, PMs, and engineers showed me how important clear communication and shared documentation are when collaborating on a complex, enterprise system.

I also grew a lot in translating complex clinical requirements into intuitive, actionable interfaces. Balancing rapid iteration with regulatory and technical constraints taught me to be flexible and thoughtful in my decisions. Overall, this project strengthened my skills in systems thinking, user-centered design, and designing for complex workflows, while reminding me how crucial collaboration, compliance, and continuous feedback are when building tools that people rely on every day.